Web Host Managed.com hit by Ransomware Attack

A ransomware attack has hit managed.com. A statement on their website confirmed that “On Nov.16, the Managed.com environment was attacked by a coordinated ransomware campaign. To ensure the integrity of our customers’ data, the limited number of impacted sites were immediately taken offline. Upon further investigation and out of an abundance of caution, we took down our entire system to ensure further customer sites were not compromised.” See customer reactions below.

Many customers complain that they have been without email for days and have DNS with Managed.com so all services are offline. Some customers do not even have a backup solution so this could really be a disaster.

According to Bleeping Computer, the REvil ransomware gang is currently demanding US $500,000 from Managed.com for a decryption tool.

@ManagedDotCom I can see your site as well as my server has been down for a long time. Be good to get an update with some detail.

— Matthew Wilson (@matt4torbay) November 17, 2020

Thanks John. Shame I haven’t downloaded a backup in the last couple of days…

— Tom Chantler (@TomChantler) November 17, 2020

For sure.. yesterday around 3 or 4 est they started having minor problems (example our client’s API calls to Vimeo Failed) overnight they seem to have gone into a Death Spiral. like 4 out of 4 sites down. not updating status or tickets. they suck right now @ManagedDotCom

— Bo Simmons (@bosimmons) November 17, 2020

@ManagedDotCom nothing about the multi-day outage The r not answering the phone?

— ComCal (@comcalcom) November 17, 2020

@ManagedDotCom any word on when services will be restored?

— Brian Levitt (@BrianLevitt2) November 17, 2020